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<p>Hi Graeme,</p>
<p><br>
</p>
<p>Thanks for your reply. I noticed that "Enable C reset" is a boolean, but I use "<span>ecrt_slave_config_sdo8</span>" function to set its value. I don't find another function to write only in a boolean.</p>
<p><br>
</p>
<p>It seems that there is a problem with EL5102 because at the first start, I can read its state (PREOP) with ethercat tool. I try to download sdo using download command and I get the same error message. I do the same with 8001:1b (uint32) and get the same
error.</p>
<p><br>
</p>
<p></p>
<div>hemeriadm@CT:/opt/etherlab/bin$ ./ethercat slaves<br>
0 0:0 PREOP + EK1100 EtherCAT-Koppler (2A E-Bus)<br>
<b>1 0:1 PREOP + EL5102 2K. Inc. Encoder 5V (RS422,TTL)</b><br>
2 0:2 PREOP + EL5101-0010 1K. Inc. Encoder 5V (20 Mio. Inkremente/s)<br>
3 0:3 PREOP + 0x0000009a:0x00030924<br>
4 0:4 PREOP + 0x0000009a:0x00030924<br>
</div>
<div><br>
</div>
<div>
<div><b>./ethercat download -a0 -p1 -tint32 0x8001 0x1b 0<br>
SDO transfer aborted with code 0x08000021: Data cannot be transferred or stored to the application because of local control</b><br>
</div>
<div><br>
</div>
<div>
<div>[ 1161.448299] EtherCAT DEBUG 0: ecrt_master_sdo_download(master = 0x00000000820ec9de, slave_position = 1, index = 0x8000, subindex = 0x01, data = 0x00000000ce5642c8, data_size = 1, abort_code = 0x000000009602e91e)<br>
[ 1161.448303] EtherCAT DEBUG 0-main-1: Scheduling SDO download request.<br>
[ 1161.455021] EtherCAT DEBUG 0-main-1: Processing SDO request...<br>
[ 1161.455027] EtherCAT DEBUG 0-main-1: Downloading SDO 0x8000:01.<br>
[ 1161.455029] EtherCAT DEBUG: 01 <br>
[ 1161.455033] EtherCAT DEBUG 0-main-1: Expedited download request:<br>
[ 1161.455034] EtherCAT DEBUG: 00 20 2F 00 80 01 01 00 00 00 <br>
[ 1161.479016] EtherCAT DEBUG 0-main-1: Download response:<br>
[ 1161.479018] EtherCAT DEBUG: 00 20 80 00 80 01 21 00 00 08 <br>
[ 1161.479029] EtherCAT ERROR 0-main-1: SDO download 0x8000:01 (1 bytes) aborted.<br>
[ 1161.479038] EtherCAT ERROR 0-main-1: SDO abort message 0x08000021: "Data cannot be transferred or stored to the application because of local control".<br>
[ 1161.479042] EtherCAT ERROR 0-main-1: Failed to process SDO request.<br>
<br>
</div>
Regards<br>
</div>
<br>
</div>
<p></p>
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>De :</b> Graeme Foot <Graeme.Foot@touchcut.com><br>
<b>Envoyé :</b> dimanche 17 octobre 2021 21:34<br>
<b>À :</b> BUSSIERES Vincent; etherlab-users@etherlab.org<br>
<b>Objet :</b> RE: strange behaviour with sdo configuration</font>
<div> </div>
</div>
<div>
<div style="">
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="">Hi Vincent,</span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style=""> </span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="">Looking at the EL5102 documentation 0x8000:01 is “Enable C reset” and is Boolean. It looks like are trying to set a value of 0x90. It should be set to a value of either
0x00 to disable (default) or 0x01 to enable.</span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style=""> </span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="">Regards,</span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="">Graeme.</span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style=""> </span></p>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> BUSSIERES Vincent <vincent.bussieres@hemeria-group.com>
<br>
<b>Sent:</b> Friday, 15 October 2021 20:02<br>
<b>To:</b> Graeme Foot <Graeme.Foot@touchcut.com>; etherlab-users@etherlab.org<br>
<b>Subject:</b> RE: strange behaviour with sdo configuration</span></p>
</div>
</div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"> </p>
<div id="divtagdefaultwrapper">
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<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black">Dear All,</span></p>
</div>
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<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
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<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black">When I configure sdos I get the following error:</span></p>
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<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><b><span style="font-size:12.0pt; color:black">SDO abort message 0x08000021: "Data cannot be transferred or stored to the application because of local control".</span></b><span style="font-size:12.0pt; color:black"></span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black">Could you tell what is local control and why I get this error when I configure sdo only?</span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black">Regards</span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black">......</span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black">[ 1484.880041] EtherCAT 0: Datagram domain0-0-main: Logical offset 0x00000000, 44 byte, type LRW at 000000001bb3a22b.<br>
[ 1484.880041] EtherCAT DEBUG 0: Stopping master thread.<br>
[ 1484.880045] EtherCAT DEBUG 0: Master IDLE thread exiting...<br>
[ 1484.880048] EtherCAT 0: Master thread exited.<br>
[ 1484.880049] EtherCAT DEBUG 0: FSM datagram is 00000000f8a4fd2a.<br>
[ 1484.880050] EtherCAT 0: Starting EtherCAT-OP thread.<br>
[ 1484.880165] EtherCAT DEBUG 0: mmap()<br>
[ 1484.880166] EtherCAT DEBUG 0: Operation thread running with fsm interval = 4000 us, max data size=45000<br>
[ 1484.880167] EtherCAT WARNING 0: 1 datagram UNMATCHED!<br>
[ 1484.880168] EtherCAT DEBUG 0: Vma fault, virtual_address = 00000000ab9367f9, offset = 0, page = 00000000d5c21541<br>
[ 1484.887120] EtherCAT DEBUG 0-main-1: Processing internal SDO request...<br>
[ 1484.887121] EtherCAT DEBUG 0-main-1: Downloading SDO 0x8000:01.<br>
[ 1484.887122] EtherCAT DEBUG: 90 <br>
[ 1484.887123] EtherCAT DEBUG 0-main-1: Expedited download request:<br>
[ 1484.887123] EtherCAT DEBUG: 00 20 2F 00 80 01 90 00 00 00 <br>
[ 1484.895117] EtherCAT DEBUG 0: Configuration changed (aborting state check).<br>
[ 1484.895119] EtherCAT DEBUG 0-main-0: Checking system time offset.<br>
[ 1484.911104] EtherCAT WARNING 0: No app_time received up to now, abort DC time offset calculation.<br>
[ 1484.911105] EtherCAT DEBUG 0: Requesting OP...<br>
[ 1484.947171] EtherCAT DEBUG 0-main-1: Download response:<br>
[ 1484.947172] EtherCAT DEBUG: 00 20 80 00 80 01 21 00 00 08 </span></p>
</div>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><b><span style="font-size:12.0pt; color:black">[ 1484.947174] EtherCAT ERROR 0-main-1: SDO download 0x8000:01 (1 bytes) aborted.<br>
[ 1484.947176] EtherCAT ERROR 0-main-1: SDO abort message 0x08000021: "Data cannot be transferred or stored to the application because of local control".<br>
[ 1484.947177] EtherCAT ERROR 0-main-1: Failed to process SDO request.</span></b><span style="font-size:12.0pt; color:black"></span></p>
</div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
<div>
<div style="text-align: center; margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;" align="center">
<span style="font-size:12.0pt; color:black">
<hr width="98%" size="2" align="center">
</span></div>
<div id="divRplyFwdMsg">
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><b><span style="color:black">De :</span></b><span style="color:black"> Graeme Foot <<a href="mailto:Graeme.Foot@touchcut.com" style="color: blue; text-decoration: underline;">Graeme.Foot@touchcut.com</a>><br>
<b>Envoyé :</b> vendredi 15 octobre 2021 01:45<br>
<b>À :</b> BUSSIERES Vincent; <a href="mailto:etherlab-users@etherlab.org" style="color: blue; text-decoration: underline;">
etherlab-users@etherlab.org</a><br>
<b>Objet :</b> RE: strange behaviour with sdo configuration</span><span style="font-size:12.0pt; color:black">
</span></p>
<div>
<p style="margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;"><span style="font-size:12.0pt; color:black"> </span></p>
</div>
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<div>
<p><span style="color:black">Hi Vincent,</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">1) I think 4339:05 relates to CoE object 0x10F3:05. Set the value to 0.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">Try setting it manually via the ethercat command line before starting your app to start with. If that helps, set it via your app before going active.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">2) Some slave modules support diagnostic messages. These are on the slave itself, under the 0x10F3 CoE index. The EtherLab master doesn’t have a framework to automatically read them and It’s a reasonably big topic to get your
head around. Here’s a starting point:</span></p>
<p><span style="color:black"><a href="https://infosys.beckhoff.com/english.php?content=../content/1033/el34x3/1859331211.html&id=210180382886825810" style="color: blue; text-decoration: underline;"><span style="color:#0563C1">https://infosys.beckhoff.com/english.php?content=../content/1033/el34x3/1859331211.html&id=210180382886825810</span></a></span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">Note: a lot of diagnostic ID’s are module specific. They can be found in the modules esi file (Beckhoff EL5xxx.xml) under the <DiagMessages> node. There’s only around 11 for this module, but the page above lists common diag messages.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">3) I have found that for Beckhoff modules that only support fixed PDO entries, if you get the PDO configuration wrong (e.g. your cstruct was generated for an older revision of the module) you will get errors the first time you apply
the config (listed in dmesg). The modules PDO settings are however updated with the new, but incorrect information. Internally the module will ignore these mistakes and use its fixed PDO config. Note: this is why you should only use the cstruct command
after a clean boot of a slave.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">If you restart your app, without repowering the slave, then no errors will be reported this second time because the PDO configuration you are applying now matches what the slave is reporting, even though it’s wrong.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">I have found some modules do not get to OP when they have these PDO config errors, though usually I find they get to SAFEOP + Error.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">I’m just speculating that this particular module may have an issue with applying an incorrect PDO configuration in combination with applying SDO configuration.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">4) As a new thought, what SDO configuration calls are you making? This module supports CoE complete access. If you are setting multiple subindex entries under one index, try setting it as a complete access call instead.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">Note: we also use the EL5101. For this and most other modules we also call the reset command as our first SDO config item to ensure there are no unexpected configuration options set, e.g.:</span></p>
<p><span style="color:black">ecrt_slave_config_sdo32(dev->slaveConfig, 0x1011, 0x01, 0x64616F6C);</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black">Graeme.</span></p>
<p><span style="color:black"> </span></p>
<p><span style="color:black"> </span></p>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p><b><span style="color:black" lang="EN-US">From:</span></b><span style="color:black" lang="EN-US"> BUSSIERES Vincent <<a href="mailto:vincent.bussieres@hemeria-group.com" style="color: blue; text-decoration: underline;">vincent.bussieres@hemeria-group.com</a>>
<br>
<b>Sent:</b> Friday, 15 October 2021 12:00<br>
<b>To:</b> Graeme Foot <<a href="mailto:Graeme.Foot@touchcut.com" style="color: blue; text-decoration: underline;">Graeme.Foot@touchcut.com</a>>;
<a href="mailto:etherlab-users@etherlab.org" style="color: blue; text-decoration: underline;">
etherlab-users@etherlab.org</a><br>
<b>Subject:</b> RE: strange behaviour with sdo configuration</span><span style="color:black"></span></p>
</div>
</div>
<p><span style="color:black"> </span></p>
<div id="divtagdefaultwrapper">
<p><span style="font-size:12.0pt; color:black">Thank you Graeme for these thoughts.</span></p>
<p><span style="font-size:12.0pt; color:black">I used a similar module (EL5101), I hadn't this problem but pdo assignment was different. I used cstruct command to get pdo informations.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">1) With which value should I set the value in index 4339:5 ?
</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">2) How can I see diagnostic messages ? with dmesg?
</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">3) Is it possible to encounter PDO error only during sdo configuration? I don't understand why at the second start there is no PDO error ?</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">Regards</span></p>
<p><span style="font-size:12.0pt; color:black"> </span><span style="color:black"></span></p>
<div>
<div style="text-align: center; margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif;" align="center">
<span style="font-size:12.0pt; color:black">
<hr width="98%" size="2" align="center">
</span></div>
<div id="divRplyFwdMsg">
<p><b><span style="color:black">De :</span></b><span style="color:black"> Graeme Foot <<a href="mailto:Graeme.Foot@touchcut.com" style="color: blue; text-decoration: underline;"><span style="color:#0563C1">Graeme.Foot@touchcut.com</span></a>><br>
<b>Envoyé :</b> jeudi 14 octobre 2021 23:36<br>
<b>À :</b> BUSSIERES Vincent; <a href="mailto:etherlab-users@etherlab.org" style="color: blue; text-decoration: underline;">
<span style="color:#0563C1">etherlab-users@etherlab.org</span></a><br>
<b>Objet :</b> RE: strange behaviour with sdo configuration</span><span style="font-size:12.0pt; color:black">
</span><span style="color:black"></span></p>
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<p><span style="font-size:12.0pt; color:black"> </span><span style="color:black"></span></p>
</div>
</div>
<div>
<div>
<p><span style="font-size:12.0pt; color:black">Hi Vincent,</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">I don’t have a module to play with so no real idea. But here’s some thoughts:</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">1) The Beckhoff esi file “Beckhoff EL5xxx.xml” file shows setting the value in index 4339:5 to 0000 on transition from Init to PreOp:</span></p>
<p><span style="font-size:12.0pt; font-family:"Courier New"; color:black"> <InitCmd></span><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; font-family:"Courier New"; color:black"> <Transition>IP</Transition></span><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; font-family:"Courier New"; color:black"> <Index>4339</Index></span><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; font-family:"Courier New"; color:black"> <SubIndex>5</SubIndex></span><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; font-family:"Courier New"; color:black"> <Data AdaptAutomatically="1">0000</Data></span><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; font-family:"Courier New"; color:black"> </InitCmd></span><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">You could try setting this value before activating your master. I think 4339 is decimal so relates to 0x10F3:05.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">0x10F3:05 is the Diagnostics Flags value. This is 0x0001 by default which reports the presence of a DiagMessage as an emergency.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">2) The module supports diagnostics. Check the Diagnostic messages for issues during the startup with and without the SDO configs.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">3) On first application start from a cold boot, without any of the SDO config calls, check the dmesg log for any errors with assigning the PDO’s for the module. It may be that if PDO errors are encountered along
with the SDO config calls the module stays in PREOP + Error. But without the SDO config calls it may get to OP OK.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">On the second start the PDO’s will already have been changed so the master / slave won’t report any errors (even though the module will ignore the changes internally as they are fixed PDO’s). Due to no PDO errors
being reported the second time it may be why the SDO config calls succeed.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">Regards,</span></p>
<p><span style="font-size:12.0pt; color:black">Graeme.</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
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<p><b><span style="font-size:12.0pt; color:black" lang="EN-US">From:</span></b><span style="font-size:12.0pt; color:black" lang="EN-US"> Etherlab-users <</span><span style="font-size:12.0pt; color:black"><a href="mailto:etherlab-users-bounces@etherlab.org" style="color: blue; text-decoration: underline;"><span style="color:#0563C1" lang="EN-US">etherlab-users-bounces@etherlab.org</span></a></span><span style="font-size:12.0pt; color:black" lang="EN-US">>
<b>On Behalf Of </b>BUSSIERES Vincent<br>
<b>Sent:</b> Friday, 15 October 2021 09:11<br>
<b>To:</b> </span><span style="font-size:12.0pt; color:black"><a href="mailto:etherlab-users@etherlab.org" style="color: blue; text-decoration: underline;"><span style="color:#0563C1" lang="EN-US">etherlab-users@etherlab.org</span></a></span><span style="font-size:12.0pt; color:black" lang="EN-US"><br>
<b>Subject:</b> [Etherlab-users] strange behaviour with sdo configuration</span><span style="font-size:12.0pt; color:black"></span></p>
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</div>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<div id="divtagdefaultwrapper">
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<p><span style="font-size:12.0pt; color:black">Dear Etherlab users, </span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">I bought a Beckhoff EtherCAT Terminal, 2-channel encoder interface EL5102. This product has just been released.</span></p>
<p><span style="font-size:12.0pt; color:black">I encounter problems when I configure sdos with « ecrt_slave_config_sdo8 » or « ecrt_slave_config_create_sdo_request » functions called before « ecrt_master_activate » as for my other slaves.</span></p>
<p><span style="font-size:12.0pt; color:black">This slave doesn’t switch at the OP State and stay in PRE-OP State with error « E » :</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><i><span style="font-size:12.0pt; color:black">"1 0:1 PREOP E EK5102 2K. Inc. Encoder 5V (RS422, TTL)"</span></i><span style="font-size:12.0pt; color:black"></span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">I noticed that when I comment sdo configuration methods and run my application, slave switches to OP State.</span></p>
<p><span style="font-size:12.0pt; color:black">After being switched one time to OP, if I uncomment configuration methods and run once again my application, slave behaviour seems to be OK, slave switches to OP State.</span></p>
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<p><span style="font-size:12.0pt; color:black">I don’t understand why after the fisrt boot, there is such a problem ?</span></p>
<p><span style="font-size:12.0pt; color:black"> </span></p>
<p><span style="font-size:12.0pt; color:black">Could you help solving this problem ?</span></p>
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<p><span style="font-size:12.0pt; color:black">Best regards</span></p>
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